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    SHIPPING POLICY

    Shipping policy
    We are proud to offer free shipping on all orders with DHL and FedEx.

    *All shipping times exclude clearance/customs delays

    Shipping Policy
    WHEN WILL YOU SHIP MY ITEMS?

    - All items are subject to a handling period before they are dispatched.
    - All our products are shipped on demand
    - We will notify you by email when your items have been shipped.

    HOW DOES THE FREE SHIPPING WORK?
    Free Express shipping is available on any order.

    WHEN WILL I RECEIVE MY ITEM(S)?
    Within 4-6 Days* depending on location. Some distant areas can take a bit longer.

    Due to this, we estimate slight delays to shipping times. For all Free or Standard Shipping orders please allow up to  4 - 6 business days* delivery time Ships with DHL / FedEx upto 2 days of processing time. Please be patient and we hope to have your goods to you shortly.

    DO YOU SHIP INTERNATIONALLY?
    We do offer international shipping.

    International Orders
    Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Acualleve has no control over these charges.

    Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

    WILL MY ITEMS BE SENT IN ONE PACKAGE?
    Yes if you buy at the same time they will be sent in one package.

    WHY DON'T I SEE MY TRACKING INFO?
    It’s not uncommon for NO tracking information to show until your package has been scanned in by the DHL/FedEx. It might remain “blank” for up to a week after you receive your tracking link.

    LOST/STOLEN/DAMAGED/MIS-DELIVERED PARCEL- INSURANCE

    It is possible your shipping details were incorrect, or your package was stolen/lost. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from DHL / FedEx  along with your order from us, so any shipping issues must be handled by the courier. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose.