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How do I pay for my order?
We currently accept Paypal only
Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
What is your return policy?
We offer a 30 Day Return Policy for unopened Blankets. You can read more here on our "Refund Policy" page
What comes in the box?
Your Blissful Sauna Blanket, instructions, controller, power supply cord, and connecting cords are all included in the box.
What is the warranty on the Blissful Sauna Blankets?
A 2-year limited warranty is provided with every Blissful Sauna Blanket as long as it was being used as intended.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.
What do I wear while using the sauna blanket?
We recommend a barrier between you and the mat. Wear comfortable and breathable clothes. You can also use our Sauna Plastic Sheets made specially for the use inside the Sauna Blanket.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
How long do you take to dispatch an order?
Generally, we will dispatch your order the other day since the date you placed the order. However, we may need to wait for 2-4 days for the stock at times.
How Long Does Shipping Take?
Shipping takes 4-6 Days* depending on location. Some distant areas can take a bit longer.
Do you guarantee delivery time?
Because the DHL/FedEx handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated within 24-48 hours after your order has been shipped.
You can track your order here
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
For more questions, please don't hesitate to email us at support@TheAcualleveCare.com or use the "Contact Us" tab